folk.zone Wiki

a public knowledge base

Site Tools

Trace:
troubleshooting:telus_wifi_lockout

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

troubleshooting:telus_wifi_lockout [2026/10/23 15:53] – created - external edit 127.0.0.1troubleshooting:telus_wifi_lockout [2026/10/23 15:57] (current) – external edit 127.0.0.1
Line 11: Line 11:
 ===== Cause ===== ===== Cause =====
  
-The gateway's SmartSteering (band steering) kicked the client off one band via a BSS Transition Management frame ("Disassociation Imminent"), and the wireless daemon left corrupted auth state for that client. Every subsequent WPA 4-way handshake is dropped with ''Reason: 2=PREV_AUTH_NOT_VALID'' or ''Reason: 15=4WAY_HANDSHAKE_TIMEOUT'', which NetworkManager surfaces as ''WRONG_KEY'': the "incorrect password" prompt. The stored password was correct the whole time.+The gateway's SmartSteering (band steering) disassociated the client from one band via a BSS Transition Management frame ("Disassociation Imminent"), and the wireless daemon kept corrupted auth state for that client. Every subsequent WPA 4-way handshake is dropped with ''Reason: 2=PREV_AUTH_NOT_VALID'' or ''Reason: 15=4WAY_HANDSHAKE_TIMEOUT'', which NetworkManager reports as ''WRONG_KEY'': the "incorrect password" prompt. The stored password was correct the whole time.
  
 Already-connected devices are unaffected because they never re-run the handshake. "Other devices work" does not rule this out. Already-connected devices are unaffected because they never re-run the handshake. "Other devices work" does not rule this out.
Line 28: Line 28:
 ===== Fix ===== ===== Fix =====
  
-  1. **Do not blindly retype the password.** Check the stored one first: ''nmcli --show-secrets connection show <ssid> | grep psk''. Re-entering a mistyped password on top of the wedge keeps failing after the router is fixed and looks identical.+  1. **Do not retype the password first.** Check the stored one: ''nmcli --show-secrets connection show <ssid> | grep psk''. Re-entering a mistyped password while the router's auth state is still broken keeps failing after the router is fixed and looks identical.
   2. **Power-cycle the gateway**: unplug ~30 seconds, plug back, wait for the SSID to reappear.   2. **Power-cycle the gateway**: unplug ~30 seconds, plug back, wait for the SSID to reappear.
   3. Reconnect: ''nmcli --ask connection up <ssid>''.   3. Reconnect: ''nmcli --ask connection up <ssid>''.
Line 36: Line 36:
  
 <code bash> <code bash>
-# force the 2.4 GHz radio (rule out one wedged band)+# force the 2.4 GHz radio (rule out a band with broken auth state)
 nmcli con mod <ssid> 802-11-wireless.bssid <bssid> nmcli con mod <ssid> 802-11-wireless.bssid <bssid>
  
troubleshooting/telus_wifi_lockout.1792792397.txt.gz · Last modified: by 127.0.0.1